Quality Culture

Khái niệm

Mindset trong tổ chức: quality is everyone's responsibility, not just QA.

5 dấu hiệu mature quality culture

• Dev write own test, không "throw over wall".
• Bug reported quickly, no shame.
• Post-mortem blameless.
• Quality metrics visible to all.
• Release-quality tradeoff discussed openly.

Anti-cultures

Hero culture

• "Senior X always saves us."
• Issue: not scalable, X burn out, knowledge silo.

Blame culture

• "Whose fault is this?"
• Issue: hide bug, slow learning.

Cargo cult automation

• "We need 100% automation!"
• Issue: low-value test, miss exploratory.

Speed worship

• "Ship fast, fix later."
• Issue: tech debt, customer pain.

Build quality culture — leaders' role

• Public sponsor: CEO talks about quality.
• Resource: QA team appropriately staffed/funded.
• Visibility: quality metrics in all-hands.
• Reward: promotion for quality contribution.

Build quality culture — QA's role

• Be partner, not police.
• Education > enforcement.
• Be data-driven.
• Celebrate quality wins.
• Make easy to do right thing (tooling, doc).

Tactical practices

• Quarterly "Quality OKR" for each team.
• Bug bash inclusive event.
• Internal QA blog / newsletter.
• Demo "found bug" in retro.

VN context

• Outsourcing culture (FPT): contract-driven quality, formal.
• Startup culture: speed-driven, quality afterthought initially.
• Mature local product (Tiki, Shopee VN): blend.

Measuring culture

• QA engagement survey.
• Dev "would you test more?" survey.
• Production incident root cause: process? tech? people?